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13 Jun

Webinar: Product Success and Customer Satisfaction! How Can Tech Writers Help Orgs Beyond Traditional Documentation!

June 13, 2020 @ 6:30 pm - 7:30 pm UTC+0

Agenda: Webinar by Keith Johnson

Date: June 13

Time: 18:30 – 19:30 (Indian Standard Time), 09:00-10:00 EST


GIFT for Participants: All attending the session will receive copy of Keith’s two popular books.


Product Success and Customer Satisfaction: How Can Tech Writers Help Orgs Beyond Traditional Documentation!

Traditionally, tech writers help customers with technical documentation and KB articles in multiple formats for the product developed by respective project teams. The product development often faces disconnect with customers.

Many times, creating features is pretty obscure. Developers just create functionality with no idea of the real needs of users. This is where Tech Writers are important. Tech writers can meditate this disconnect and help Dev teams and software to reconnect to the user community (the ones who are the customers and who actually pay).

Testing is the Achilles heel needed to be addressed. Overlooked greatly, and it has repercussions for devs, QA, documentation, and even deployment. At many times, testing by Dev/QA does not work out. Tech Writers can be of great help because they can write use cases and be more objective.

Tech Writers are the best one to understand users. Primarily, the skill results in providing technical documentation or KB articles. As a tech writer, how do you expand your horizon!! Let Keith help you explore further opportunities.


About the Presenter: Keith Charles Johnson

Tech Writer by Profession | Educator by Passion | Author  of Multiple Books

With Twenty years of tech writing experience, Keith has been dedicating a substantial time on research for improving technical communication. He is known in the global technical documentation field for his contribution with research on topics that help evolve the tech writer community.

Based at Florida, USA, at present, earlier he has lived in Brazil for four years, taught programming and built two Windows Apps. He speaks English, Portuguese, and Spanish. Meditate on the ancient Sanskrit Name of God, OM, for his spiritual path because it honours all avatars: Krishna, Shiva, Buddha, Jesus, and so on.

Humanist at heart, but willing to work with both sides of software: commercial and open-source. Most of his research results are captured in multiple books that can be found at Amazon. Here is the link to all his books at Amazon (FYI): http://www.amazon.com/author/techwriterguy

Event Details

Date: June 13, 2020 @ 6:30 pm - 7:30 pm UTC+0
Time: 6:30 pm - 7:30 pm
Venue: Virtual Meeting
Organizer Name: Tech Writer’s Tribe
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