24 Apr TWT Bengaluru Offline Conference (May 24, 2025)
Conference Theme
Tech Writing 360: Shaping the Future of Documentation
Innovate | Automate | Communicate
With fast-evolving trends, technical writers and documentation leaders need to network together and get prepared in advance for the challenges with solutions.
We invite you to attend our 6th conference in Bengaluru, which aims to broaden the perspectives of the technical documentation community and equip members with the knowledge, skills, and inspiration to lead the way in a rapidly changing tech landscape.
Background (Aug 20, 2022-Nov 30, 2024):
5 conferences | 500+ participants | 40+ speakers
The conference provides an opportunity to network with different levels of our community under one platform and learn from multiple sessions and discussions.
Let us join hands again and make it a bigger success to yield better benefits for the tech writers.
Session 1: Karunaharan
Session 2: Balaji J
Session 3: Menka P
Session 4: Surag R
Session 5: Diana and Tanuja
Session 6: Prajakta P
Session 7: Zeba S
About the Conference
Any event involves a lot of hard work. TWT is glad to have city volunteers who give their best efforts to make an event successful and care to think about all facilities of the participants and speakers.
For this conference, the Bengaluru volunteer team is leading the efforts.
TWT Bengaluru Team:
Raghavendra V G, Rahul H, Harika G, and Abhishek Suresh.
Write to TWT Team: support@techwriterstribe.com
Or Call/WhatsApp/Telegram: +91 7337332587
The conference is for technical writers at all levels. The conference offers an opportunity to learn, make connections, and discuss technical writing as a career.
This event welcomes individuals who fit into the following categories:
- Technical writers who need guidance from the experts or want to connect with others in their field.
- Managers who want to enhance their team’s performance by identifying areas of improvement.
- Individuals who enjoy keeping up with trends in technical writing.
- Companies that want to understand how to effectively use technical documentation to enhance their product.
- Freshers/Professionals from other fields who are considering technical writing as a career and would like to meet with professionals in this field.
Registration is open for the event.
Payment mode:
- Direct UPI payment to our UPI ID: paytechwriters@icici.
- Pay using Card/Netbanking through payment gateway (Includes processing fee)
Registration Fee
- Individual: INR 975 (UPI) or INR 1000 (Cards)
- Group of 3 or more: INR 925 (UPI) or INR 950 per person
Date: May 24, 2025
Time: 9.30 AM-5.30 PM
The Venue: Hotel Paraag
- Address: 3, Raj Bhavan Rd, opp. GPO, Vasanth Nagar, Bengaluru, Karnataka 560001
- Map: Click to Access
How to Reach!
- Take a metro to Dr. B R Ambedkar Station Vidhan Soudha – 200m from the venue.
- Follow the map to drive or take a cab.
The Schedule
Leadership Meetup
Multiple leaders of technical documentation team meeting in-person to discuss topics related to the current trend and prepare a roadmap for the next steps to help themselves as well as the community.
Click here to register separately for the Leadership Meetup.
The Experts and their Sessions
The Speaker: Karunaharan V
Connect on LinkedIn
The Topic: Data-Driven User Assistance
About the Session
This presentation will cover the methods that are in place at SAP and the success stories of data analytics that improved both the product and customer experiences.
Today, data analysis techniques procure objective data that complements what we know from customer interactions. Combined with judicious interpretation and expert in-house knowledge, they give us the means to make sound decisions. That’s why, Data-Driven User Assistance is one of the five strategic pillars on which SAP’s vision for User Assistance is built.
Digital analytics give us insight into how users consume user assistance assets that are delivered on SAP’s official product assistance channel – the SAP Help Portal. Based on the quantitative data and the derived insights, User Assistance developers at SAP improve the content findability, experience, and usefulness. We make educated decisions about the future of the help that we provide to customers.
About the Speaker
Karunaharan started his career as a technical writer in 2011 with Capgemini where he created aircraft maintenance manuals for Bombardier Aerospace. Later, he joined SAP in 2016 as a User Assistance Developer.
In the last 8+ years with SAP, he has designed and developed content for SAP customers at different touchpoints in their journey with SAP products. Lately, he was the User Assistance Lead for SAP Integration Suite, a product worth half-billion dollar of revenue.
Currently, he is the User Assistance Lead for Central Master Data for SAP S/4HANA, the flagship ERP software of SAP. Karuna comes with an experience of 14 years in the field of technical writing.
The Speaker: Balaji Jayaraman
Connect on LinkedIn
The Topic: Docs as Code
About the Session
This presentation is a quick overview involving the steps required to set up a documentation site using Read the Docs with the combination of .RST files and Github.
(Markdown/RST Files + GitHub + Read the Docs)
Key Highlights:
- A practical experience to boost the confidence of writers to implement the documentation site.
- Demo to display how it works
About the Speaker
With over 14 years of experience in the technical writing industry. I worked across different domains like Healthcare, Industrial Automation, Customer contact center, Networking, and cybersecurity. I am interested in learning new trends in technical writing and simplifying the technical documentation process.
The Speaker: Menka Puthalath
Connect on LinkedIn
The Topic: Transforming Goals into OKRs
About the Session
Writing simple, sensible, measurable OKRs is an art in itself.
As managers, some of us struggle with managing our teams besides having to deliver against the asks from the documentation team. OKRs enable us to align the expectations of the leadership team from the Documentation group, as well as, substantiate our claims on the value we bring to the table.
This presentation would focus on the need for OKRs, how OKRs can be tied to the documentation-specific use cases, and how to measure these OKRs.
About the Speaker
With a little over two decades of technical documentation experience, Menka is passionate about product documentation and tools. She loves to enhance processes to help Doc teams achieve success and strives to provide great customer experiences through content.
Her experience in documentation spans across several domains and various roles, including that of a DITA trainer and team manager. She is also a Responsible AI enthusiast besides being part of a mental health support system for students.
The Experts and their Sessions
The Speaker: Surag Ramachandran
Connect on LinkedIn
The Topic: AI, Comics, & Storytelling in Technical Communication
About the Session
This session explores the dynamic intersection of artificial intelligence, comic creation, and storytelling in technical writing.
Drawing from his personal experience in fiction writing, comics, and technical communication, Surag demonstrates how comics can enhance technical documentation by combining engaging visuals with clear, concise information.
The presentation highlights practical applications of AI-generated comics, showcasing their potential as marketable products, compelling marketing tools, and effective educational resources. Surag compares the traditional comic creation process—storyboarding, penciling, inking, coloring, and lettering—with an AI-assisted approach that streamlines visual production using generative AI art tools and graphic design software.
He addresses key challenges such as scriptwriting, maintaining artistic consistency, and incorporating feedback, while also evaluating the strengths and limitations of AI comic generators.
Additionally, Surag shares practical AI art generation techniques, including sample prompts for different styles, and provides strategies for gaining leadership support. The session encourages technical communicators to adopt comic creation as an innovative storytelling medium in technical contexts.
About the Speaker
Surag Ramachandran is the Director of Technical Documentation at Certes, with over two decades of diverse experience spanning technical writing, marketing, instructional design, and documentation leadership.
His career has covered everything from hands-on content creation to building and mentoring high-performing teams and implementing forward-thinking content strategies.
Surag has played a pivotal role in helping global organizations realign their documentation ecosystems with business objectives and user expectations. He has successfully led geographically distributed teams, steered documentation through mergers, and pioneered hybrid content models that blend the rigor of DITA with the flexibility of Markdown.
Outside the documentation sphere, Surag is a storyteller at heart. He writes fiction, creates comic books, and is the author of Why AI? — an educational graphic novel that creatively merges pedagogy with narrative storytelling. The book was sold commercially, used as a marketing asset, and integrated into eLearning curricula, representing a unique fusion of content, commerce, and education. An abstract artist, Surag uses visual media — particularly painting and AI-generated visuals — to explore his themes. Across every medium, he brings a consistent passion for clarity, creativity, and meaningful connection.
The Speaker: Prajakta Pradhan
Connect on LinkedIn
The Topic: Docs, Duties, and Disappearing Responsibilities
About the Session
Making the invisible work of documentation seen, valued, and shared
Do you often hear, “This info isn’t documented”—even when it clearly is?
If so, this session will offer practical strategies to address this frustration. I’ll also share tips on effectively delegating work to your teams, whether they’re technical writers or not, without the guilt. Let’s explore how to hold each other accountable and ensure responsibilities are clearly defined. Together, we’ll learn how to work more efficiently and guilt-free.
About the Speaker
I am Prajakta Pradhan, Lead Writer at BMC Software. I have around 20 years of experience as a technical writer. Even with the advent of AI, I firmly believe that quality writing can’t be done by a bot.
I strive to bring clarity, accuracy, and simplicity to my writing. As a lead, I try to build a cohesive team even across geographical locations, and ensure that I have my team’s back at all times.
The Speaker: Zeba Shireen
Connect on LinkedIn
The Topic: GitHub and AI, the latest duo
About the Session
GitHub and AI – the Latest Duo explores how the collaborative power of GitHub, combined with the intelligence of AI tools like GitHub Copilot, is transforming the way we work, code, and manage content.
This presentation aims to break the myth that GitHub is only for developers or that it’s too complex to use. With its user-friendly interface, version control, and collaboration features, GitHub makes it easy for individuals from all domains—including writers, designers, and project managers—to contribute effectively to shared projects without fear.
Understanding the basics of repositories, commits, branches, and pull requests can empower users to take full advantage of GitHub’s capabilities, even with minimal technical background. The session will also showcase how GitHub Copilot brings AI into the mix, offering intelligent code suggestions, documentation prompts, and automation that simplifies routine tasks. This integration not only reduces time and effort but also builds confidence in using GitHub more independently.
By demystifying GitHub and demonstrating how AI can be a supportive co-creator, the presentation will highlight how this duo is opening doors to smarter, faster, and more inclusive workflows across technical and non-technical teams alike.
About the Speaker
With 12 years of experience in Technical Writing, I have developed a strong expertise in creating clear, concise, and user-friendly documentation for various domains, such as BFS, Insurance, and Retail.
I have also acquired skills in goal setting, professional development, strategic thinking, and communication, which help me to enhance my performance and contribute to the success of the organization.
My passion is to create impactful documentation that meets the needs and expectations of the end-users and the business.
The Experts and their Session
The Topic: Technical Writers and Agentic AI: Building Smarter Agents Together
Co-Presenters: Diana Divya S V and Thanuja V
About the Session
Agentic AI refers to artificial intelligence systems that can make decisions, take initiative, and act independently to achieve specific goals. Unlike traditional AI, which reacts to inputs in narrowly defined ways, agentic AI operates with a sense of purpose and autonomy. These systems are designed to assess situations, plan actions, and adapt as needed—much like a human assistant might.
As AI becomes more integrated into daily life and work, agentic capabilities are essential for building tools that are proactive, helpful, and aligned with user intentions.
Technical writers can play a key role in the development and success of agentic AI. They help define how AI systems communicate, make decisions, and interact with users in a clear and understandable way. By creating user-facing content, designing conversational flows, and contributing to intent modeling, tech writers ensure AI agents are accessible and user-friendly. Their expertise in structuring information and anticipating user needs helps build trust in AI systems and supports ethical, effective AI behavior.
Co-Presenter: Diana Divya S V
Connect on LinkedIn
About the Speaker
I’m a Senior User Assistance Developer at SAP with more than 14 years of experience, where I focus on setting up the information architecture for the product. With over a decade of experience as a technical writer, I’ve worked extensively with DITA and specialize in mentoring and training new User Assistance developers on DITA-related topics.
I’m also actively involved in hiring and onboarding new writers in my line of business. I enjoy exploring new tools and processes that improve how users access information, which has led me to contribute to central initiatives.
Co-Presenter: Thanuja V
Connect on LinkedIn
About the Presenter
I’m a Senior User Assistance Developer at SAP with over 14 years of experience. Throughout my career, I’ve worn many hats—as a writer, information architect, mentor, and trainer.
I’m part of the Central User Assistance team, where I contribute to strategic decision-making and processes that support and strengthen the broader UA community.
Meet the Hosts: TWT Bengaluru Team
Raghavendra V G
Sr. Technical Writer/Team Mentor
Conviva
Harika G
Sr. Technical Writer
SymphonyAI
Rahul Hari
Information Experience Designer I
BMC Software
Abhishek G Suresh
Senior Technical Writer
Qualcomm
Sorry, the comment form is closed at this time.