12 May TWT Bengaluru Offline Conference (June 15, 2024)
Welcome
The rise and growth of technical writers from India in the field of global technical documentation have been phenomenal. In the last few years, the skilled Indian technical writers have been contributing effectively to the roles that were earlier traditionally held by experts from other countries.
Celebrating the Indian achievement in June, Tech Writer’s Tribe invites all tech writers from Bengaluru and nearby areas to attend the fourth offline conference of Technical Writers organised by TWT Bengaluru Team.
The conference provides an opportunity to network with different levels of our community under one platform and learn from multiple sessions and discussions.
Let us join hands again and make it a bigger success to yield better benefits for the tech writers of Bengaluru and nearby areas.
Want to View Recordings of all Sessions?
Recording is available for all sessions.
- INR 175: For any three sessions
- INR 450: For all 7 sessions
Make the payment using one of the two modes and send an email with the following details to support@techwriterstribe.com
- Your Google/Gmail ID
- Screenshot of your transaction.
- Name of 3 sessions
You will get the recording link within 1 working day.
Make UPI Payment
Use Cards/Netbanking Payment (INR 175 for 3 sessions)
Pay INR 175 or INR 450 to our UPI ID: paytechwriters@icici
About the Conference
Any event involves a lot of hard work. TWT is glad to have city volunteers who give their best efforts to make an event successful and care to think about all facilities of the participants and speakers.
For this conference, the Bengaluru volunteer team is leading the efforts.
TWT Bengaluru Team:
Gopal B, Arjun G, Abhishek G Suresh, Shradha Pattanayak
Write to TWT Team: support@techwriterstribe.com
Or Call/WhatsApp/Telegram: +91 7337332587
The conference is for technical writers at all levels. The conference offers an opportunity to learn, make connections, and discuss technical writing as a career.
This event welcomes individuals who fit into the following categories:
- Technical writers who need guidance from the experts or want to connect with others in their field.
- Managers who want to enhance their team’s performance by identifying areas of improvement.
- Individuals who enjoy keeping up with trends in technical writing.
- Companies who want to understand how to effectively use technical documentation to enhance their product.
- Freshers/Professionals from other fields who are considering technical writing as a career and would like to meet with professionals in this field.
The Venue: K S School of Engineering & Management
- Address: No. 15, Mallasandra, Off. Kanakpura road, Bengaluru, 560109
- Map: https://g.co/kgs/WihUFMq
- Website: https://www.kssem.edu.in
Date: June 15, 2024
Time: 9.30 AM-5.30 PM
How to Reach!
- Reach the venue directly. Follow the link for route: https://g.co/kgs/WihUFMq
- Avail free to-and-fro private bus transport from Vajarahalli Metro Rail Station, Kanakapura Road.
It’s the Green Line route for Bengaluru Metro. - Buses are available in the morning (9 and 9.30 AM) from station and evening (5 and 5.30 pm) from the venue to station.
.
The Schedule
Keynote
Ranjani Krishna
Director, Technical Communication, Qualcomm India Pvt Ltd, Bangalore Design Centre
About the Speaker
A proud mother of 2 daughters, an avid Carnatic music enthusiast, a trained veena player and a post-graduate in Science, Ranjani has more than 2 decades of experience in the field of Technical Communication in premier organizations such as Future Software, Jubiliant Biosys, SAP and Qualcomm.
She presently leads the Tech Pubs team in Qualcomm Bangalore and is part of the global content development leadership team and is seen as one who promotes excellence through innovation and leads with empathy.
Ranjani is also a member of the Qualcomm’s Women in Science & Tech board and is involved in fostering an inclusive and diverse organization by mentoring aspiring women employees and providing them a safe platform to express; she has mentored a team of high school girls as a part of the Technovation Challenge that promotes STEM education.
In her current role, she is involved in information development, strategic planning, change management, program management and stakeholder communication and collaboration and believes in being resilient and ready to embrace the changes in this VUCA world.
The Experts and their Sessions - 1
The Topic
Discovering the New World of Prompt Engineering
Co-presenters:
Nidhi Prashant Augustine and Banurekha Balaji
About the Session
Artificial intelligence (AI) is the basis for mimicking human intelligence processes by machines and acquiring problem-solving capabilities. Until the dawn of AI, we used search engines or similar tools to specify keywords and look for information about a particular topic. In the New Era of AI, we use prompts to question or command the AI so that it can deliver the most accurate and useful information about a specific topic.
Prompting is a technique and a form of interaction between a human and a Large Language Model (LLM). Prompts are vital for retrieving information, analysing data, and enhancing generated content. A short, clear, and precise prompt directs the AI to yield the desired results. Prompt engineering helps in enhancing the user experience with the large language model.
AI prompts are both an art and a science. Like prompting, other techniques such as fine-tuning and Retrieval Augmented Generation (RAG) are widely used to interact with AI. RAG is a more intelligent and context-aware AI. In this presentation, we will cover prompts, prompt template, and show examples on how just by changing the prompts you can get the desired results in the expected output format. We will also show how to set context using prompts and how to reduce AI hallucinations.
Key Highlights:
- Overview of Artificial Intelligence and prompt engineering
- Introduction to RAG and Finetuning
- Best practices on writing prompts and prompt templates
- Use cases and examples of prompts
- Learning curve for technical writers
About the Presenters
Presenter 1: Nidhi Prashant Augustine
Current Role: User Assistance Development Architect at SAP Labs
During my 18 years of expertise in technical communication and academia, I have created developer tutorials, trained authors, doc leads, and information architects on various tools and concepts. I also develop training content from scratch for both instructor-led and self-paced trainings on documentation concepts for global audience.
I also mentor budding information architects. I also have filed a patent in the field of Data Management.
I have presented at several conferences such as IEEE Bangalore chapter, Technical Communications UK, and so on. I also have an IEEE publication: Click to view.
Connect with Nidhi on LinkedIn
Presenter 2: Banurekha Balaji
Current Role: User Assistance Development Architect at SAP Labs
With over 18 years of expertise in technical communication, I’m currently designated as User Assistance Development Architect. I create developer tutorials, train technical writers on SAP-specific documentation tools and concepts.
I have also been developing training content from scratch for both instructor-led and self-paced trainings on documentation concepts and deliver the same for technical writers across all SAP locations. I am actively involved in mentoring budding information architects.
I have presented topics relevant to documentation in IEEE conference Bangalore chapter and an IEEE paper publication: Click to view.
The Experts and their Sessions - 2
The Presenter: Mridula Menon
Current Role: Senior Manager, GreyOrange
The Topic
Driving Customer Experience: Power of Reusable Content
About the Session
Reuse content to give customer-specific documentation and drive CX to the next level.
Key Highlights
- How reusable content fits into a BANI world?
- Why it’s so important for Content Leaders to strategize the architecture keeping reusability in mind?
- How reusability can support Instructional Design
- View a Usecase
About the Presenter
The Present: Malathi Prathivadhi
Current Role: Principal Technical Writer at Boomi
The Topic
Empowering Developers: Designing a Documentation Portal
About the Session
For organizations and platforms like the Boomi Platform, prioritizing developer experience is paramount. It revolves around delivering a seamless, intuitive, and user-friendly encounter.
Central to this experience is well-designed, accessible, discoverable, and relevant documentation. Such documentation serves as a vital component in aiding developers to swiftly access necessary content and comprehend the effective utilization of a product or service.
To achieve this, our focus must sharpen on the developer journey. It necessitates the provision of a centralized hub, namely the developer documentation site, where developers can readily locate essential information and resources crucial for their success.
This endeavor involves crafting a concise content strategy, designing a developer documentation site that is easy to navigate, establishing a clean and organized information architecture, and ensuring developers can swiftly discover and access the required resources.
About the Presenter
At Boomi, I oversee the development of developer documentation. Previously, I served at Conviva, leading the creation of SDK and API documentation.
Prior to that role, my tenure at SAP SuccessFactors involved contributing to documentation for the Recruiting module, alongside leading API documentation efforts.
If you’ve noticed a recurring theme in my career, it predominantly revolves around API and developer documentation. This stems from my early career as a Java developer, where I spent 12 years at Oracle and TCS before transitioning into the field of Technical Writing.
Given the rapid advancement of cloud technologies, the demand for integrations has surged. Consequently, there’s an ever-growing necessity for comprehensive developer documentation.
My objective is clear: through effective developer documentation, I aim to empower developers to utilize the product efficiently
The Presenter: Vijaykarthik Sathiyamurthy
Current Role: Senior Technical Editor, Rubrik, Inc.
The Topic
Stress in the world of technical communication
About the Session
We’re not launching rockets and satellites into space. We’re not performing complex, high-risk brain surgeries. We’re not detecting and diffusing bombs.
Yet, going by what one hears often, everyone and their uncle in the profession of technical communication seems to be extremely stressed out—all the time. Clearly, something is out of whack.
Let’s explore stress from various perspectives, especially as it plays out in the world of technical communication.
Let’s see if we can gain some new insights into the mechanism of stress, thereby hoping to devise methods to reduce, overcome, or accept different aspects of stress as appropriate.
About the Presenter
Vijaykarhik Sathiyamurthy (aka “Vijay Yes”) is an experienced technical editor, certified corporate trainer, and a theater actor, director, and acting coach.
As a technical editor, Vijay started by learning about style guides and applying style guidelines. He gradually grew into positions that involved maintaining and updating style guides.
Eventually, Vijay went on to create complete style guides almost from scratch for a couple of organizations, also training his writer colleagues all along the way on numerous aspects related to writing mechanics.
Vijay founded Opensaysme Creations and Communications a few years ago with the view of producing theater plays and short-format cinema and also offering workshops to individuals and corporates on a variety of soft skills.
Vijay occasionally tries his hand at composing music and writing lyrics. Some of his musical-lyrical compositions can be sampled on SoundCloud.
Vijay has also facilitated a series of poetry workshops for Bangalore Writers Workshop. His writings on topics related to art, theater, and cinema can be read online at tamizhini.com: Click to read
The Experts and their Sessions - 3
The Presenter: Priyadarshi Mishra
Current Role: Business R&D Team Leader, Hitachi Energy
The Topic
Impact of Documentation Using Product Management Life Cycle
About the Session
Documentation is the unsung hero of the product management life cycle, weaving its influence from inception to retirement. At each stage – from ideation and development to launch and maintenance – meticulous documentation serves as the roadmap, the reference point, and the guardian of product integrity.
Documentation bridges the gap between product and user, ensuring a seamless onboarding experience and fostering product adoption. Well-crafted documentation nurtures user trust, enhances satisfaction, and sets the stage for long-term success.
In essence, documentation is the silent force that underpins the product management life cycle. Its impact reverberates across every stage, shaping outcomes, and safeguarding success. To overlook its importance is to court chaos; to embrace it is to pave the way for innovation and excellence.
About the Presenter
I have 14+ yrs of experience after starting my professional career as an Assistant Professor at CMR Institute of Technology and then switching to become a technical writer.
I have done my B.Tech on computer science and engineering in 2007 from Odisha and M.Tech in computer network and engineering in 2012.
I have published 5 technical research paper in computer network domain and currently writing a script of a web series for one of the reputed Production house.
I have worked for different MNCs like Flipkart, Genpact, Dell, ITC Infotech, HCL, and Cloud4c Services Pvt ltd.
The Presenter: Subin B
Current Role: Information Developer, Aquera
The Topic
Docs as Tests: Is It Worth It?
About the Session
Testing the document is often a manual process. Ever thought about using an automated process?
Join the session to explore the possibility.
Key Highlights
- Overview of Docs as Tests
- Key features
- A demo using Doc Detective to test the freshness of an API (and ideally integrate Doc Detective to CI/CD pipeline)
- Review the effort to implement Doc Detective
References/Learning - Resources
About the Presenter
Subin has over 6 years of experience in the writing space. Over the years, he has worked with established brands such as Nokia, Michelin, CGI, and startups like Beebom and Aquera.
He is always on the lookout for new tools to enhance the documentation experience.
The Presenter: Team Bengaluru
The Topic
An Interactive Fun-session
Panel Discussion
Join the discussion of multiple leaders from technical communication.
Topic: The Future of Technical Writing: Trends and Predictions
Name: Meeta Gupta
Designation:Staff Technical Writing Manager
Company: Google
About the Panelist
Meeta is a seasoned technical writer, with close to 30 years of experience in the field.
She has written for various technical domains that include Security, Cloud, SaaS, Mobility, Databases, Networking, and Storage technologies.
Though she has been managing teams for the past 17 years, she is hands-on and remains a technical writer at heart.
Name: Bharathan Jeyapal
Designation: Senior Documentation Manager
Company: Informatica
About the Panelist
Bharathan Jeyapal is a seasoned professional with over 20 years of experience in enterprise cloud data management, enterprise management, energy, and healthcare
Currently, he serves as a Senior Documentation Manager at Informatica where he manages a global documentation team for a product line. Utilizing his vast experience, he ensures that the team creates documentation that is clear, comprehensive, and technically accurate.
Name: Ramya Janarthanan
Designation: Director, Technical Documentation
Company: Digital.ai
About the Panelist
I started off my career as a Junior Telecom Officer and switched to the technical writing domain. I’ve always promoted customer advocacy & focused on bridging the gap between complex technical information and its audience.
I’ve worked on various domains (both on-prem & SaaS) such as finance, healthcare IT, data storage, data analytics & BI, and DevSecOps.
In my current role as a Director of Technical Documentation, my responsibilities encompass a range of activities, including Documentation roadmap & strategy planning, People management, Tools & infrastructure planning, Quality assurance, and Contribution to overall product usability.
Over the years, I’ve known to build self-sustaining teams ground up. This has encouraged writers to move out of their comfort zones and try out newer ways to contribute to customer needs through effective content development.
My current objective in my organization is to establish an effective docs-as-code framework that enables writers to better align with R&D in catering to customer goal-oriented content.
On a personal note, I’m a Carnatic music vocalist and kind of a gym rat!
Name: Raj Kiran
Designation: Technical Documentation Manager
Company: Airbase
About the Panelist
With a 15+ year track record across companies like Dell, Cisco, and OpenText, Rajkiran has donned many hats, from people leadership to technical communication, UX writing, and instructional design.
He champions emerging technologies and creative mediums like augmented reality, infographics, comic strips, etc.
Registration
Thank you for the overwhelming response. As we reached capacity, we had to close registration.
SPOT ENTRY is not possible. So, do not reach the venue if you haven’t received an invite.
No Comments